Trak-4 GPS Tracking FAQ

There is no contract with the Trak4. You are free to start and stop your monthly subscription as you please. You may also opt for the prepaid annual subscription option.

Trak4 utilizes state-of-the-art responsive webapp technology to bring your tracking data to your fingertips in the fastest and cleanest fasion.

To add the Trak4 Webapp to your phone, follow the links below:

• Download Trak4 for Android here: trak-4.com/android
• Download Trak4 for Apple here: trak-4.com/apple

The Trak4 contains hardware and logical processing to calculate position based upon GPS satellite signals and Cell Tower Trilateration. The Trak-4 wakes up periodically based upon a user-selectable interval to calculate and issue a GPS location report to gps.trak-4.com by communicating over the AT&T cell network.

Check out the 8-part How-To Video Series on YouTube!

• See: Tips for creating effective geozones
• Check out the How-To video for creating geozones with Entry & Exit alerts on YouTube!

Yes, the Trak4 is weatherproof.

The Trak4 is just under 5 inches long by 3 inches wide by 1.1 inches tall.

The Trak4 comes with a two-year limited warranty.

• Trak-4 USB is rechargeable with a typical cell phone charger (Android-style micro-USB connector)
• The Trak-4 12V charges automatically after you connect the wiring harness to your asset's 12-volt power system
• The Trak-4 Solar charges in sunlight - we recommend at least 20 hours of good sunlight per week, on average
  
• Check out the How-To Video for Charging Your Trak-4 on YouTube!

• Yes, Trak4 will store reports and submit them to your gps.trak-4.com account when a cell connection is achieved.
• Check out the How-To Video for Maximizing Signal Quality on YouTube!

• The blue pins indicate positions from the last 24 hours.
• The green pins indicate positions from prior to 24 hours ago.

• A good way to determine how long a device was stopped is to go to the Report History page
• Look for one or more consecutive reports with no MPH reading (asset is not moving).
• The device will issue a report when movement stops, once every 24 hours while the asset is stopped, and an additional report when movement begins.

Yes! You may view our How-To Video Series on YouTube

Yes! You may view our video library in the menu above or view the product activation video below.

1. Plug your Trak4 into a charger for 3 hours to activate and fully charge the battery.
2. Sign up your account at https://gps.trak-4.com
3. Enter your Trak4's Keycode
4. Choose a subscription option that suits you
5. Select your desired reporting frequency
6. View our How-To Video Series on YouTube!

• It is best to place the Trak4 in a location that has at least a partial view of the sky so that the GPS satellite signal can be processed.
• Many locations that do not have a clear view of the sky will work fine so long as the Trak4 is not contained within too much metal
• You may utilize the mounting holes for bolting or securing the Trak4 to an asset (zip-ties, etc).
• You may also utilize adhesive magnets on the underside of the Trak4 to mount to an asset
• You may also place the Trak4 within a container -- keep in mind that covering the Trak4 in too much material, especially metal, may block the GPS satellite signal
• Be careful not to cover the top of the Trak4 in metal as that hinders the Trak4's ability to process GPS and Cell information.
• View our How-To Maximize Signal Quality Guide on YouTube!

• Make sure the battery is charged
• Check the dashboard at gps.trak-4.com -- are there any warnings about cell reception or GPS satellite reception?
• Try mounting the Trak4 in a location that is more open to the sky.
• Check whether there is any metal covering the top of the Trak4

If your Trak4 is in a location that does not have good cell reception, it may save the GPS report and send it later.

For Example:

• Your Trak4 is on 1 hour reporting.
• It wakes up and issues a GPS report at 2:00 PM
• It wakes up to issue a report at 3:00 PM, but does not have a strong enough cell signal.
• It goes back to sleep to try again at 4:00 PM
• At 4:00 PM, it has a good cell signal. It sends in the 3:00 PM report AND the 4:00 PM report at this time

View our How-To Maximize Signal Quality Guide on YouTube!

• Please navigate to https://gps.trak-4.com/
• Click through to your device dashboard.
• Click over to "Report History"
• Look for the "Location Method" column in the Report History table
• If it says "GPS" then your location was calculated, for that report, with GPS satellite signals. This location should be very, very close to accurate, often within a few feet.
• However, if it says "Cell", then your device resorted to "Cell Trilateration" location method.
• Cell Trilateration, depending upon how many cell towers are in range, may be off by up to a mile
• To have fewer Cell Trilateration reports, please mount the Trak4 in a location that is more open to the sky.
• If you continue to get the occasional geozone alert based upon Cell Trilateration reports, you may opt-out of Cell Trilateration Geozone Alerts on the "Manage" tab of the Trak4 Dashboard at https://gps.trak-4.com/

• Remove the circular end-cap from the Trak4.
• Inside, you will see a Micro-USB port
• Use a typical cell phone charger (with a USB connector) to charge the Trak4
• Alternatively, you may use the provided USB cable and connect to a cell charger, computer, or vehicle USB port
• It takes up to 5 hours to achieve a full charge from a fully-depleted battery
• After charging, place the circular endcap back on the Trak4 to maintain weather-proofing
• Check out the How-To Video for Charging Your Trak-4 on YouTube!